1. Introduction and Scope

StrikeZone Family Bowling League ("we," "our," "us," or "Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our services, participate in our tournaments, or interact with us in any capacity.

This policy applies to all users of our services, including website visitors, tournament participants, league members, and customers who book bowling lanes through our platform. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for tournaments, leagues, or events
• Create an account on our website or mobile application
• Book bowling lanes through our platform
• Contact us with questions, feedback, or support requests
• Subscribe to our newsletter, updates, or promotional communications
• Participate in surveys, contests, or promotional activities
• Apply for employment or volunteer positions
• Make purchases through our online store

This information may include your full name, email address, phone number, postal address, date of birth, emergency contact information, bowling skill level, team preferences, payment information, and any other information you choose to provide.

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, and operating system
• Pages visited, time spent on our site, and navigation patterns
• Referring website or search terms used to find our site
• Device information, screen resolution, and language preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties, including bowling alleys, payment processors, social media platforms, and other business partners who provide services on our behalf.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing tournament registrations and managing league participation
• Facilitating lane bookings and coordinating with bowling alleys
• Communicating with you about events, schedules, results, and updates
• Processing payments and managing financial transactions
• Providing customer support and responding to your inquiries
• Improving our website, services, and user experience
• Sending promotional materials and marketing communications (with consent)
• Conducting research and analytics to better understand our users
• Maintaining accurate records for league management and compliance
• Ensuring the security and integrity of our services
• Complying with legal obligations and protecting our rights

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: For our legitimate business interests, provided they don't override your rights
• Legal Compliance: To comply with applicable laws and regulations
• Vital Interests: To protect your vital interests or those of others

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and services
• Bowling Alleys: With participating bowling alleys to process your lane bookings and facilitate services
• Tournament Organizers: With event organizers for tournament management and coordination
• Payment Processors: With financial institutions and payment processors to handle transactions
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Emergency Situations: To respond to emergencies or protect vital interests

All third parties are contractually required to maintain the confidentiality and security of your information and use it only for the specified purposes.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data storage and backup procedures
• Incident response and breach notification protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have various rights regarding your personal information, including:

• Access: Request access to your personal information and details about our processing
• Rectification: Request corrections to inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request limitation of processing under certain conditions
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdrawal of Consent: Withdraw consent for specific processing activities
• Opt-out: Unsubscribe from promotional communications at any time

To exercise these rights, please contact us at privacy@chillaidoerr.com or call +61 2 8374 9156.

8. Children's Privacy

Our services are designed for families, and we may collect information about children as part of family registrations and league participation. We are committed to protecting children's privacy and comply with applicable laws regarding the collection and use of children's personal information.

We only collect children's information with verifiable parental consent and use it solely for legitimate purposes such as league management, safety, and communication. Parents have the right to review, modify, or delete their child's information at any time.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for which it was collected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or other communication methods.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: